Reference

Open with citibet terms that matter

Your citibet account terms set out how access, wallet activity, live tables, slots such as Mega Moolah, and sports markets are governed before you jump into the lobby.

Account rulesWallet clausesLocal law scopeSupport contacts
citibet Open with citibet terms that matter
CONTACT ROUTES

Check contact paths for terms queries

Terms questions should reach the right team quickly, so we keep separate contact paths for account access, wallet entries, and document checks.

Account terms desk Email [email protected] for questions about account creation, login use, eligibility wording, or closure clauses.
Wallet clause help Use the wallet contact form for UPI, Paytm, PhonePe, or Google Pay entries that…
Document checks If a withdrawal is held for verification, contact the checks team from your account…
ACCOUNT CARE

Browse how we apply these terms

We apply the Terms & Conditions through account records, login signals, wallet history, cookies, and support tickets.

Account data

We store the details needed to run your account under these terms, such as registration fields, login records, wallet references, and support messages. Access to those records is limited by role.

Cookie use

Cookies help us recognise your device, keep sessions active, and detect unusual access under the account-use clauses. You can manage browser cookies, but some account checks may need them.

Security checks

If logins, wallet changes, or withdrawal requests look inconsistent with your usual account activity, our terms allow extra checks. We use those checks to protect account control and payment records.

Retention rules

We keep account, wallet, and support records only for periods tied to legal duties, dispute handling, fraud checks, and audit needs. Older records are assessed under the retention clause.

Change requests

You can ask us to correct inaccurate account details or update contact fields through support. We may require verification before making a change that affects access or wallet use.

Clause questions

When you ask how a term applies to Live Baccarat, Football Strike, Bingo, or wallet activity, we answer against the published wording rather than informal chat summaries.

Discover answers on citibet terms

These answers explain how the Terms & Conditions work when you open an account, use payment methods, request withdrawals, update details, or contact support. They are written to help you understand the page before you accept it, not to replace the actual clauses shown above.

They apply when you create an account, log in, use the lobby, make wallet transactions, contact support, or request a withdrawal. They also apply when we verify details or assess account activity.

Access depends on local law and is available where local law permits. You should check that your location allows the activity before using the account or attempting any wallet transaction.

Those names appear because wallet clauses must explain how local payment entries, references, reversals, and verification steps are handled. The same terms apply if a supported method needs extra checks.

The Terms & Conditions allow us to hold a withdrawal while we confirm account control, payment ownership, or document details. We will ask only for checks linked to the pending wallet request.

Contact support from your registered email or account inbox and state the field that needs correction. We may ask for verification before changing details that affect access, payments, or withdrawals.

We place the revised Terms & Conditions on this page and may also flag important changes through account messages. Continued account use after posting may count as acceptance of the revised wording.

Use [email protected] for clause questions and the wallet form for transaction checks. Include dates, method names such as UPI or Paytm, and relevant reference IDs so we can trace the record.