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Explore citibet Legal Terms and Conditions

Our legal framework sets out how your account, your data and your activity on citibet are governed — clearly and without jargon.

Governed by applicable lawAccount data protectedUPI & Paytm policy coveredClear contact pathsUpdated terms always live
citibet Explore citibet Legal Terms and Conditions
LEGAL CONTACT PATHS

Browse the Ways to Reach Our Legal Team

If you have a question about how these terms apply to your account, or if you need to raise a formal concern, our support team is…

Email — Legal Queries Write to our legal inbox at [email protected].
Live Chat — Policy Questions Start a chat session from any page on citibet.click.
Account Portal — Document Requests Log in to your citibet account and navigate to the Help section to submit…
HOW WE PROTECT YOU

Switch On Account Security and Data Controls

We apply security controls at every layer of your citibet account — from the moment you register to each time you initiate a withdrawal.

Data Handling

We collect only the data required to verify your identity, process UPI or Paytm transactions and maintain your account record. No data is sold to third parties. Retention periods follow applicable law.

Cookie Policy

Cookies on citibet.click are used for session authentication, fraud detection and performance analytics only. You can adjust non-essential cookie preferences through the cookie banner shown on your first visit.

Account Security

Every account is protected by encrypted login, and we require identity verification before any withdrawal is released. Unusual login activity triggers an automatic security review before access continues.

Data Retention

Account records and transaction logs are kept for the period required by the law applicable to our operating entity. After that period, data is deleted or anonymised in line with our documented retention schedule.

Right to Correction

If any personal data we hold about you is inaccurate, submit a correction request via the Account Portal or by emailing [email protected]. We action verified correction requests within ten working days.

Right to Access

You may request a copy of the personal data citibet holds about your account at any time. Submit the request through the Account Portal; we will provide a structured data export within thirty days.

Check the Answers to Common Legal Questions

The questions below cover account rights, data access, how our terms apply in India and what steps to follow if you believe our policy has not been followed correctly. If your question is not listed, contact us via live chat or at [email protected].

Your account is governed by the law of the jurisdiction where our operating entity is incorporated, and access is subject to local law. If local law in your region does not permit use of our platform, you are not eligible to hold an account.

Log in to your account and use the Document Request tool in the Help section. We will compile and send a structured data export within thirty days of verifying your identity and confirming ownership of the account.

Yes. Submit a correction request through the Account Portal or email [email protected] with your account ID and the specific data to be corrected. Verified requests are actioned within ten working days of confirmation.

We will notify you by email explaining the reason for suspension. If you believe the suspension is in error, reply to that email with supporting documents. Our internal review team will respond within five working days.

Yes. All deposit and withdrawal activity, including transactions via UPI, Paytm and PhonePe, is covered by the terms on this page. Payment processors have their own terms that apply independently of ours.

We retain account data for the period required by the law applicable to our entity. After that period, data is deleted or anonymised. You can request details of the specific retention period that applies to your record.

Any dispute is first referred to our internal resolution team via email or live chat. If the matter is not resolved internally within thirty days, the dispute may proceed according to the governing law specified in the full Terms and Conditions document.